FAQs
Frequently Asked Questions
As with most products there are often questions that come along with them. Rather than bog down our product pages with this sort of info, we have answered the most common of these below!
Lead time
We aim to deliver all of our products within 3-4 working days. We have selected, what we believe to be, one of the most reliable couriers from our experience nad ship on a 48hr service with them. We hold stock of the Boards & Accessories at HQ where we also fulfil our orders. With that said, our sales forecasting is exactly that and we do not have an endless supply of items ready. We will update each product page as we go if lead times have increased at all.
IMPORANT NOTICE
Although we always do our best to deliver your product(s) on time these dates can change slightly. So we ask you guys to bear that in mind, especially over Christmas.
Collection
At this time we don not offer a collection option on any of our products. NOOKS HQ is a functioning design studio and manufacturing hub. We plan out each day to achieve our tasks and set aside time to prepare products for shipping. We’d love to meet everyone that buys our products, but at present that’s not feasible!
Installation
We design our products to be as simple to fit into your home or van as possible, we will have a handy Installation page here which gives you step by step instructions.
Materials
As I’m sure you’ll have guesssed, we almost exclusively use sustainable Birch Ply. You can find out more information on the What & the Why on our About page.
Birch Plywood Specification
BB Grade – EN636-2 EN314-2
12mm
PEFC and FSC® certified, also CE Marked
FSC Mix 100%
Frequently Asked Questions
As with most products there are more often than not questions that come along with them. Rather than bog down our product pages with this sort of info, we have answered the most common of these below!
Maintenance & Cleaning
We use birch for our products because it not only looks amazing but is strong, long lasting and resilient. In certain circumstances we recommend using coatings to protect the finish, particularly for the facings of Natural Birch or where the end grains may be exposed to water.
What's included?
Each Original NOOKS board comes with 2 shelves, 4 shelf arms and 4 hooks.
The Van NOOKS board is the same as the above except the shelves and arms are replaced by 4 tall hooks.
If in doubt, the details contained within each product specification are always correct and up to date.
Custom Sizes
NOOKS boards are designed to be modular and you can place multiple boards together to your heart’s content.
As it stands we only offer custom build sizes to commercial clients. If that’s you and you have a retail space or other commercial use for a custom size NOOKS board please contact us at info@nooks-design.com
Issues with products
In the unlikely event you have an issue please get in touch as soon as you can. We’re a small company which allows us to speak directly to our customers and resolved whatever your issue is. You can find our contact details here.
Frequently Asked Questions
As with most products there are often questions that come along with them. Rather than bog down our product pages with this sort of info, we have answered the most common of these below!
Lead time
We aim to deliver all of our products within 3-4 working days. We have selected, what we believe to be, one of the most reliable couriers from our experience nad ship on a 48hr service with them. We hold stock of the Boards & Accessories at HQ where we also fulfil our orders. With that said, our sales forecasting is exactly that and we do not have an endless supply of items ready. We will update each product page as we go if lead times have increased at all.
IMPORANT NOTICE
Although we always do our best to deliver your product(s) on time these dates can change slightly. So we ask you guys to bear that in mind, especially over Christmas.
Collection
At this time we don not offer a collection option on any of our products. NOOKS HQ is a functioning design studio and manufacturing hub. We plan out each day to achieve our tasks and set aside time to prepare products for shipping. We’d love to meet everyone that buys our products, but at present that’s not feasible!
Installation
We design our products to be as simple to fit into your home or van as possible, we will have a handy Installation page here which gives you step by step instructions.
Materials
As I’m sure you’ll have guesssed, we almost exclusively use sustainable Birch Ply. You can find out more information on the What & the Why on our About page.
Birch Plywood Specification
BB Grade – EN636-2 EN314-2
12mm
PEFC and FSC® certified, also CE Marked
FSC Mix 100%
Maintenance & Cleaning
We use birch for our products because it not only looks amazing but is strong, long lasting and resilient. In certain circumstances we recommend using coatings to protect the finish, particularly for the facings of Natural Birch or where the end grains may be exposed to water.
What's Included
Each Original NOOKS board comes with 2 shelves, 4 shelf arms and 4 hooks.
The Van NOOKS board is the same as the above except the shelves and arms are replaced by 4 tall hooks.
If in doubt, the details contained within each product specification are always correct and up to date.
Custom sizes
NOOKS boards are designed to be modular and you can place multiple boards together to your heart’s content.
As it stands we only offer custom build sizes to commercial clients. If that’s you and you have a retail space or other commercial use for a custom size NOOKS board please contact us at info@nooks-design.com
Issues with products
In the unlikely event you have an issue please get in touch as soon as you can. We’re a small company which allows us to speak directly to our customers and resolved whatever your issue is. You can find our contact details here.
Still not finding what you’re looking for?
Feel free to contact us.
