Open Mon – Fri

8AM – 5PM


We understand that from time to time you may need to return some of the items you have ordered from us. Don’t worry; simply send the items back to us with details of whether you would like an exchange or refund. All we ask is that items are returned within 14 days of purchasing, are unused and are in perfect condition with their original packaging. Your Statutory rights are not affected.


Please return your items to the following address:

Wrap securely in a bag or with paper. Take care not to damage the products packaging and post to:


Duchlage Farm
G83 8RG

You will need to pay for the cost of posting any returns back to us. We do recommend that you obtain adequate insurance in the event of your parcel goes missing on its way back to us.

More questions about returns? Simply contact us and one of the team will answer any questions you may have.


If you need to exchange an item follow the steps below to guarantee a fast turnaround on your request:

  • Write a small covering note with the product/s you wish to exchange, please include relevant codes and sizes for replacement.
  • Wrap item/s securely ensuring their original packaging is still in perfect condition.
  • …and Post. It’s advisable to use a service that insures the parcel in the event that it goes missing in transit.

Once we have received your item we aim to dispatch it within 24 hours subject to availability. Rest assured you wont need to pay for the exchanged parcel to come back to you, we’ve got it covered!



  • All refunds are in GBP (British Pounds Stirling).
  • We aim to process your refunds within 72 hours of receiving the goods and we’ll use the same payment method as the original order to reimburse you. Please note that it may take up to 10 working days for funds to appear back in your bank account.


In the unfortunate case that you find a fault with your item, please send it back to us with a covering letter explaining the issue. If we find a manufacturing fault we will happily replace it or refund you.

It’s preferable that all returned items are sent back in a clean and dry condition within 14 days of purchase

  • We aim to deal with returns within 72 hours of receiving them
  • If a fault is found we will refund the cost of your postage with supplied proof of costs.
  • Your statutory rights will not be affected.


If you decide to cancel the order we highly recommend that you email us as soon as possible after placing the order. We’ll do our best to cancel the order before its been dispatched.


To cancel your order after dispatch you will have to follow our returns procedure.

Send Us a Message